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  1. POWER TALK

    POWER TALK

    Karen Lam
    WS PROFESSIONAL
    Buch
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    What drives success in Asia?How did the pioneer...

    103,99 €
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  2. BUILDING A WORLD CLASS SERVICE ORGANIZATION

    BUILDING A WORLD CLASS SERVICE ORGANIZATION

    Jochen Wirtz
    WS PROFESSIONAL
    Taschenbuch
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    Service leadership is not based on outstanding ...

    24,53 €
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  3. TOMMY KOH

    TOMMY KOH

    Peggy Kek Gillian Koh & L Lay Hwee Yeo
    WS PROFESSIONAL
    Taschenbuch
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    This book aims to celebrate the many contributi...

    96,42 €
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  4. UNLEASHING THE GREATNESS IN YOU

    UNLEASHING THE GREATNESS IN YOU

    John Ng
    WS PROFESSIONAL
    Taschenbuch
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    You can be Great.No matter what your background...

    49,54 €
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  5. SINGAPORE, MY COUNTRY

    SINGAPORE, MY COUNTRY

    Nilanjana Sengupta
    WS PROFESSIONAL
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    When after three decades of research Singapore ...

    104,76 €
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  6. MANAGING YOUR PERSONAL FINANCE

    MANAGING YOUR PERSONAL FINANCE

    Benedict Koh & Wai Mun Fong
    WS PROFESSIONAL
    Taschenbuch
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    Managing Your Personal Finance teaches you how ...

    48,53 €
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  7. BRAZEN

    BRAZEN

    A K Rashad
    WS PROFESSIONAL
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    For nearly two decades, countless non-profits i...

    136,98 €
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  8. DESIGNING CUSTOMER SERVICE PROCESSES

    DESIGNING CUSTOMER SERVICE PROCESSES

    Jochen Wirtz
    WS PROFESSIONAL
    Taschenbuch
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    From a customer's perspective, services are exp...

    27,93 €
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  9. SAVING OURSELVES

    SAVING OURSELVES

    Yacine Belhaj-Bouabdallah
    WS PROFESSIONAL
    Taschenbuch
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    Sustainability is going to be one of the most i...

    46,89 €
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  10. BALANCING CAPACITY AND DEMAND IN SERVICE OPERATIONS

    BALANCING CAPACITY AND DEMAND IN SERVICE OPERATIONS

    Jochen Wirtz
    WS PROFESSIONAL
    Taschenbuch
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    Many services with limited capacity face wide s...

    26,93 €
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  11. CRAFTING THE SERVICE ENVIRONMENT

    CRAFTING THE SERVICE ENVIRONMENT

    Jochen Wirtz
    WS PROFESSIONAL
    Taschenbuch
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    Designing the service environment is an art tha...

    27,30 €
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  12. 3-IN-1

    3-IN-1

    Jun Jie Woo
    WS PROFESSIONAL
    Buch
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    3-in-1: Governing a Global Financial Centre pro...

    121,06 €
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