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Why Your Organization’s Culture Matters
EbookSofort lieferbar'Reading Jim Heskett's book is not some vague e...
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What Great Service Leaders Know and Do
EbookSofort lieferbarEntire service businesses have been built aroun...
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Service Breakthroughs
TaschenbuchPrint on DemandWhat Do Citicorp, UPS and Marriott have in comm...
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The Value Profit Chain
TaschenbuchPrint on DemandJames Heskett, Earl Sasser, and Leonard Schlesi...
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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
BuchBesorgungstitel - wird vorgemerktEntire service businesses have been built aroun...
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What Great Service Leaders Know and Do
TaschenbuchBesorgungstitel - wird vorgemerktEntire service businesses have been built aroun...
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The Service Profit Chain
BuchBesorgungstitel - wird vorgemerktDirectly linking profit and growth not only to ...
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The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
BuchBesorgungstitel - wird vorgemerktHundreds of large organizations worldwide have ...
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