The Abusive Customer
Breaking the Silence Around Customers' Aggressive Behavior
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ISBN-13:
9781032515069
Veröffentl:
2023
Erscheinungsdatum:
18.08.2023
Seiten:
228
Autor:
Ivaylo Yorgov
Gewicht:
485 g
Format:
229x152x14 mm
Sprache:
Englisch
Beschreibung:
This book offers insights into the triggers of customer aggression against service employees, explores its consequences, and provides practical advice for handling abusive customers and mitigating the damage they inflict.
Introduction. 1: What Is Customer Abuse and How Many Fall Victim to It? 2: Customer Abuse Hurts Employees. 3: Customer Abuse Hurts Companies. 4: When and Why Customers Act Abusively? 5: How to Prevent Customer Abuse? 6: How to Handle Abusive Customers? 7: How to Mitigate the Damage from Customer Abuse? 8: Recap
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